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What you will accomplish

You will open the Customer Report, read the columns your team cares about (cars, portal sign-in, payment setup, monthly recurring charges), and export a spreadsheet when you need to share data outside the app. Use this guide when a manager asks questions like:
  • Who still needs to sign in to the portal?
  • Which customers do not have a payment method on file?
  • How much monthly recurring revenue is tied to each customer?
  • Can I get a list of every customer with their cars and contact details?
The report pulls from the same customer records you see on All Contacts. Updating a customer record updates the report the next time you open it.
Report vs All Contacts listUse All Contacts for day-to-day lookups, portal invites, and opening one customer. Use Report when you need many rows, extra billing columns, sorting, or a spreadsheet export.

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Before you start

  • You can open Contacts in the dashboard (any team member with customer access can use the report).
  • Know what question you are trying to answer—for example portal sign-in status, payment method, or monthly recurring totals.
  • Optional: payment processing is connected in Settings > Billing if you need In Stripe, Payment Method, or Monthly Recurring columns.

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Open the Customer Report

1

Go to All Contacts

In the left sidebar, click Contacts, then All Contacts. You can also open All Contacts directly.Expected result: You see your customer list with the search bar and action buttons near the top.
All Contacts page showing customer rows with Account Status and Portal Access columns
The Report button sits in the top-right area of All Contacts—near Create New Customer.
2

Click Report

In the top-right area of the page (near Create New Customer), click Report.Why this matters: The report is built for reviewing and exporting many customers at once. The main contacts list is better for day-to-day lookups and sending portal invites.
3

Wait for the table to load

The page title says Customer Report. A table appears with one row per customer.Expected result: You see how many records were found (for example, “12 records found”) above the table. That count includes every active customer unless you filtered the main contacts list before opening Report.
Customer Report page showing a table of customers with name, email, cars, status, and account status columns
The Customer Report shows one row per customer. Use it when you need a wide view or a spreadsheet export.

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Understand the main columns

The report starts with a practical set of columns. You can show or hide more using the Columns button (see the next section).
Why Account Status mattersAccount Status helps your team follow up on portal onboarding. If someone shows Email Sent but never Signed In, a quick call or resend invite (while the button is still available) often fixes the problem.

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Sort and choose columns

Sorting helps you answer questions like “Who owes the most in monthly recurring?” or “Which customers still need to sign in?”
1

Sort by a column

Click a column heading that shows a sort icon (for example Last Name or Monthly Recurring). Click again to reverse the order.Expected result: Rows reorder so you can scan the top or bottom of the list—for example, customers with the highest monthly recurring total.
2

Open Columns

Click Columns above the table on the right side.Expected result: A menu lists every available column with checkboxes. Checked columns appear in the table.
3

Show billing or portal columns

Turn on columns such as Portal Access, In Stripe, Default Payment Method, or Payment Method when you are preparing a billing or onboarding review.
Customer Report Columns menu open showing checkboxes for Portal Access, In Stripe, Payment Method, and other fields
Use Columns to turn on Portal Access, payment fields, or address columns before you export.Why this matters: Hiding columns you do not need keeps the table readable. Showing the right columns answers your question without exporting first.

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Export to CSV

When you need to email a list to ownership, share with bookkeeping, or work in Excel or Google Sheets:
1

Set up the columns you want

Use Columns so only the fields you need are visible. The export includes the columns currently shown in the table.Why this matters: If you forget to turn on Payment Method before exporting, that column will be missing from the spreadsheet.
2

Click Export

Click Export above the table, then choose Export as CSV.
Customer Report Export menu open with Export as CSV option
Export as CSV downloads a spreadsheet file with the customers and columns currently visible in the report.
3

Open the file

Your browser downloads a .csv file. Open it in Excel, Google Sheets, or another spreadsheet app.Expected result: Each row is one customer. Each column matches what you had visible in the report. If a column was hidden before export, it will not appear in the file—open Columns and try again if something is missing.
Export is a snapshotThe CSV reflects the report at the moment you clicked Export. If a customer pays an invoice or signs into the portal five minutes later, run Export again for an updated file.
Sensitive dataExported files may include emails, phone numbers, and billing details. Store and share them the same way you would treat customer financial records.

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Common ways teams use the report

  • Portal onboarding — Sort or scan by Account Status to find customers who have not signed in yet. Pair with Invite a customer to the portal.
  • Payment readiness — Show In Stripe and Payment Method before month-end billing. Pair with Manage billing on a customer record.
  • Revenue review — Sort by Monthly Recurring for a quick picture of storage and service subscriptions per customer.
  • Ownership review — Export with name, email, cars, and city for a monthly snapshot.
  • Ticket-only vs Full customers — Enable Portal Access when your manager wants to see who has limited event access versus full storage portal access.

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Troubleshooting

Monthly Recurring or payment columns are missingAsk an admin to confirm payment processing in Settings > Billing. Some billing columns only appear when payments are enabled for your facility. You may also need to open Columns and turn them on manually.
A customer looks wrong in the reportOpen their record from All Contacts, fix the details on the customer detail page, then refresh the report. The report does not have its own edit screen—it mirrors customer records.
Export button is grayed outThe export button stays disabled when there are zero customers. Add or import customers first, or check that you are on the correct team account if you use multiple facilities.
Portal Access column is hiddenClick Columns and check Portal Access. It is not shown by default on every team’s report setup.

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What to do next