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What you will accomplish

You will use a zone on the Parking Spots map to see how many cars are inside a flexible area, add a vehicle to that area, or move a car out—without picking an exact numbered spot like A1 or B4. When you finish, your team can answer questions like “Is there still room in the outdoor lot?” and “Which cars are in overflow right now?” without walking the building first.

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When to use a zone (and when to use a numbered spot)

  • Use a numbered spot when staff need an exact location for retrieval, customer updates, or billing tied to a specific space.
  • Use a zone when cars can park anywhere inside a larger area and an exact box number is not required.
  • Use both on the same map — numbered spots inside a zone show exact spaces; the colored zone background shows the flexible overflow area around them.
Why zones matterOutdoor lots and overflow lanes change often. A zone lets your team record “this car is in the outdoor lot” without arguing about which row it sits in today. Numbered spots are better when every space has a sign your staff relies on.

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Before you start

  • Your facility map should already include at least one zone. If not, an admin can add zones in Set up parking spots and zones.
  • The car should exist in Cars before you add it to a zone.
  • Know whether the car needs an exact spot or only a general area.
  • If clicking a zone shows an error about the floor plan, ask an admin to open Settings > Floor Plan and click Save Floor Plan once, then refresh Parking Spots.
Zones must be saved on the floor plan firstIf a zone says it has not been saved yet, staff cannot assign cars to it from the map. This is not a bug—it means an admin needs to open Settings > Floor Plan, confirm the colored zone is on the canvas, and click Save Floor Plan. After that, refresh Parking Spots and click the zone again.Expected result after save: Clicking the colored Outdoor Lot or Indoor Bay area opens a zone window with capacity numbers—not an error message.

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How zones look on the map

On Parking Spots in Map view:
  • Colored background areas (for example a green Outdoor Lot or blue Indoor Bay) are zones.
  • Labeled boxes on top (for example A1, B3, Lift 1) are numbered spots or lifts.
  • Click the open colored area between or around spots to open the zone—not a numbered box.
Parking Spots map showing Indoor Bay and Outdoor Lot zones with numbered spots and a legend for Available, Reserved, and Occupied counts
Zones appear as colored backgrounds behind spots. Click the colored area (not a numbered box) to open the zone window.

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Open a zone from the map

1

Open Parking Spots

Go to Parking Spots from the left sidebar.Expected result: You see the facility map in Map view. Colored background areas are zones. Labeled boxes on top are numbered spots and lifts.
2

Click the colored zone area

Click inside a colored zone (for example the green Outdoor Lot area). Do not click a numbered spot box unless you want that exact space.Tip: If your screen is zoomed in, scroll or zoom out until you see open colored space between spot boxes. Click that open area—not the label on a spot like C1.Why this matters: Clicking C1 opens the spot dialog for C1 only. Clicking the green area around those spots opens the whole Outdoor Lot zone.Expected result: A window opens with the zone name at the top (for example Outdoor Lot) and a capacity summary such as 1/4.
3

Read the capacity summary

Near the top of the window, look for how many cars are in the zone and how many spaces remain (for example 1/4).Why this matters: Before you promise overflow parking, you can see whether the zone still has room.
Zone dialog on the Parking Spots map showing Outdoor Lot with capacity counts and a list of cars currently in the zone
Click a colored zone on the map to open its window. You see capacity, cars inside the zone, and buttons to add or move vehicles.

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Add a car to a zone

Use this when a vehicle is physically in the zone but does not need a numbered spot.
1

Open the zone window

Click the zone on the Parking Spots map as described above.Expected result: The zone window shows the zone name and capacity at the top.
2

Search for the car

Use the car search field in the zone window. Type the customer name, license plate, VIN, make, or model.Expected result: Matching vehicles appear in the list below the search box.
3

Select the correct vehicle

If the customer owns more than one car, read the year, make, model, and plate carefully before you continue.Why this matters: Picking the wrong vehicle is one of the most common parking mistakes—and it is hard to fix during a busy drop-off.
4

Save the assignment

Click the button to add the car to the zone (the label may say Add to zone or Move Car Here).Expected result: The car appears in the zone’s car list. The map shows the car inside the colored zone area.
5

Confirm on the car record

Open the vehicle in Cars. Near the top, the parking button should show Zone: and the zone name (for example Zone: Outdoor Lot).Why this matters: Staff who start on the car page—not the map—still see the correct location.
Car detail page for a Porsche showing Zone Outdoor Lot on the parking location button near the top of the page
After you assign a car to a zone, the car record shows Zone: Outdoor Lot (or your zone name)—not Spot: A1.
Expected resultThe car appears inside the colored zone on the map. On the car record, the parking button shows Zone: Outdoor Lot (or your zone name) instead of Spot: A1.

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Move a car into a zone from a numbered spot

Many teams park cars in A1 first, then move them to overflow when the indoor row fills up. You can move a car to a zone without opening the zone window first.
1

Click the spot where the car is now

On the map, click the numbered spot that currently holds the vehicle (for example A1).Expected result: A spot dialog opens showing the car that is Present there and a Move Vehicle or Move Car button.
2

Start Move Vehicle

Click Move Vehicle or use the Select spot, zone, or vendor… search field.Expected result: A search box appears where you can pick a new destination. You may see sections labeled Zones and Spots.
3

Search for the zone

Type part of the zone name (for example Out for Outdoor Lot). Under Zones, pick the zone and read the capacity numbers (for example Outdoor Lot 1/4).Why this matters: The fraction tells you how full the zone is before you save the move. 1/4 means one car is assigned and three more can fit.
4

Or pick a vendor when the car leaves the building

If the car is going off-site—not to another zone inside your lot—scroll to Vendors in the same picker and choose the outside company.Why this matters: A zone means the car is still on your property in a flexible area. A vendor means the car left entirely. See Send a car to an outside vendor.
5

Click Move and confirm

Click Move (or Move Car). Read any message about capacity before you confirm.Expected result: The old spot shows Available or open. The car appears in the zone list and on the car record as Zone: Outdoor Lot.
Parking spot dialog for A1 showing Move Car button and destination picker to move the vehicle to another spot or zone
From a numbered spot, use Move Car or the destination picker to send the vehicle to a zone or another spot.
Move vehicle picker showing Zones section with Indoor Bay and Outdoor Lot capacity counts and a Spots list below
When you move a car, search under Zones to pick a flexible area. Capacity numbers like 1/4 show how full each zone is.
If you see Insufficient capacityThe zone may be full. Check the real lot, move another car out, or ask a manager whether Additional Capacity should be increased in Settings > Floor Plan. Do not ignore this message—saving anyway can confuse the next teammate.

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When a zone is full but cars are still outside

1

Walk the real lot first

Count how many cars are physically in the overflow area. The app only knows about cars your team recorded.
2

Move a car to a numbered spot if one opened up

If B3 or another indoor spot is now open, use Move Vehicle to pull a car from the zone into that spot. See Assign a parking spot.
3

Ask an admin about capacity only after the count is right

If the real lot still has room but the app says the zone is full, a manager can review Additional Capacity in Set up parking spots and zones.

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Move or remove a car from a zone

1

Open the zone that holds the car

Click the zone on the map, or search for the car on Parking Spots and follow the map to its zone.
2

Find the car in the zone list

Scroll through the cars listed in the zone window. Each row shows the vehicle and owner.
3

Move the car to a numbered spot or another zone

Use Move (or Move Vehicle) to send the car to a numbered spot or a different zone. Pick the destination from the search list.Why this matters: Moving the record when the physical car moves keeps the map trustworthy for the next teammate.
4

Remove the car if it left your facility

If the vehicle is no longer on your property, remove it from the zone or update the car record so it no longer shows a parking location.
You can also start from the car record: open Cars, click the Zone: or Spot: button near the top, and pick a numbered spot or a different zone. See Assign a parking spot for the full car-record path.
Car detail page for a Porsche showing Zone Outdoor Lot on the parking location button near the top of the page
Cars assigned to a zone show Zone: Outdoor Lot (or your zone name) on the car record—not Spot: A1.

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Zone capacity in plain English

Spot capacity counts numbered spots drawn inside the zone on the floor plan.Additional capacity (set in Settings > Floor Plan) is extra room for cars assigned directly to the zone without a numbered spot.Total capacity is both added together. Available is what is left before the zone is full.Example: Outdoor Lot 1/4 means one car is assigned to the zone and three more can fit before the zone is full.
When the zone looks fullIf Available is zero, do not add another car to the zone without checking the real lot. Either move a car out, assign a numbered spot elsewhere, or ask a manager whether additional capacity should be increased in the floor plan.

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How zones look in Table view

Zones also appear on the Parking Spots table:
  • The Location column may show a zone name for spots that sit inside a zone.
  • Cars assigned only to a zone (no numbered spot) may not appear on a single spot row—they appear when you open the zone on the map or on the car record.
1

Switch to Table view

Open Filters & Settings and click Table.Expected result: You see rows for each numbered spot with columns such as Name, Currently Parked, and Reserved Customer.
2

Search for a zone name

Type Outdoor or your zone name in the Search box. Rows tied to that area may appear in the results.Why this matters: Table view is faster than the map when you need a sortable list during a busy afternoon.
3

Open the car record for zone-only assignments

If a car has Zone: Outdoor Lot on its Cars record but no spot row, that is normal—the car is tracked at the zone level, not on C1 or C2.
For help reading Currently Parked vs Status in the table, see Find parking spots and available spaces.

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Common mistakes to avoid

  • Do not click a numbered spot when you mean to use the whole zone—the spot dialog is for exact spaces only.
  • Do not assign a car to a zone when your process requires an exact spot number for retrieval.
  • Do not forget to update the zone when the car physically moves to a numbered spot inside the same lot.
  • Do not promise a customer a zone spot when capacity shows 0 available—check the real lot first.

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Troubleshooting

I clicked the map but only see a spot dialogYou may have clicked a numbered spot box instead of the colored zone background. Click the open colored area between or around the spots, or zoom out slightly and try again.
The zone says it has not been saved yetAn admin needs to open Settings > Floor Plan, confirm the zone is on the map, and click Save Floor Plan. Then refresh Parking Spots and try again.
The zone says it is full but cars are not visibleRefresh Parking Spots. If counts still look wrong, open each car listed in the zone window and confirm they are still physically there.
The car record still shows Spot instead of ZoneOpen the car in Cars and click the parking button. Pick the zone again and save. If it keeps reverting, assign from the zone window on the map so both views update together.

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What success looks like

  • Staff can name which cars are in Outdoor Lot (or your zone) without walking the lot.
  • Zone capacity numbers on the map match what managers expect before promising overflow space.
  • Car records show Zone: for flexible parking and Spot: for exact spaces—never the wrong one.
  • Moves between numbered spots and zones are saved when the physical car moves, not hours later.

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What to do next